Privacy Policy | Calln\u2019grow<\/title>\n <meta name=\"description\" content=\"Learn how Calln\u2019grow processes and protects personal data in compliance with GDPR, UK GDPR, and international privacy standards.\" \/>\n <meta name=\"keywords\" content=\"privacy policy, GDPR, data protection, UK GDPR, personal data, Voice of Customer, Calln\u2019grow\" \/>\n<\/head>\n<body>\n <article>\n <p><strong>Effective date: October 13, 2025<\/strong><\/p>\n\n <h2>1. General Information<\/h2>\n <p>This Privacy Policy sets out the rules for processing and protecting personal data collected by <strong>Calln\u2019grow<\/strong> (operated by Ninja sp. z o.o., hereinafter referred to as the \u201cController\u201d or \u201cCalln\u2019grow\u201d). We process personal data in accordance with applicable data protection laws, including:<\/p>\n <ul>\n <li>the <strong>General Data Protection Regulation (EU) 2016\/679 (GDPR)<\/strong>,<\/li>\n <li>the <strong>UK Data Protection Act 2018<\/strong> and <strong>UK GDPR<\/strong>,<\/li>\n <li>and, where applicable, other international privacy regulations.<\/li>\n <\/ul>\n <p>By using our services or website, you consent to the collection and use of your information in accordance with this Policy.<\/p>\n\n <h2>2. Data Controller<\/h2>\n <p>The data controller is <strong>Calln\u2019grow<\/strong>, based in Poland.<\/p>\n <p>For any data protection matters, please contact us at: <a href=\"mailto:contact@callngrow.com\">contact@callngrow.com<\/a>.<\/p>\n\n <h2>3. Scope of Data Processed<\/h2>\n <p>We only process data necessary to establish contact, deliver our services, and maintain business communication, including:<\/p>\n <ul>\n <li>full name,<\/li>\n <li>email address,<\/li>\n <li>phone number,<\/li>\n <li>company details (name, position, industry),<\/li>\n <li>information derived from communications (notes, call recordings, project arrangements).<\/li>\n <\/ul>\n\n <h2>4. Purpose and Legal Basis for Processing<\/h2>\n <p>Personal data is processed for the following purposes and legal bases:<\/p>\n <ul>\n <li>to establish and maintain contact with clients or business partners \u2013 Article 6(1)(b) GDPR,<\/li>\n <li>to perform services provided by Calln\u2019grow \u2013 Article 6(1)(b) GDPR,<\/li>\n <li>for analytical and quality purposes as part of Voice of Customer (VoC) services \u2013 Article 6(1)(f) GDPR (legitimate interest of the Controller).<\/li>\n <\/ul>\n\n <h2>5. Recording of Telephone Calls<\/h2>\n <p>Calls with clients may be recorded solely for evidence, quality assurance, and analytical purposes. Each participant is informed before the call begins. Recordings are stored for no longer than <strong>12 months<\/strong>, unless a longer retention period is required by law.<\/p>\n\n <h2>6. Data Processed on Behalf of Clients (Voice of Customer Research)<\/h2>\n <p>As part of Voice of Customer (VoC) research, Calln\u2019grow may process the personal data of our clients\u2019 customers. In such cases, <strong>Calln\u2019grow acts as a data processor<\/strong>, processing the data only on behalf of and under written instructions from the data controller (our client). These data are not used for any other purpose or disclosed to third parties.<\/p>\n\n <h2>7. Data Recipients<\/h2>\n <p>We do not share personal data with third parties except where:<\/p>\n <ul>\n <li>required by law, or<\/li>\n <li>necessary to perform our services (e.g., IT service providers, hosting, CRM systems),<\/li>\n <\/ul>\n <p>and always under appropriate <strong>data processing agreements<\/strong> ensuring compliance with applicable regulations.<\/p>\n <p>If we transfer data outside the European Economic Area (EEA), we ensure adequate safeguards such as <strong>EU Standard Contractual Clauses (SCCs)<\/strong> or equivalent legal mechanisms.<\/p>\n\n <h2>8. Data Retention Period<\/h2>\n <p>Personal data is retained only as long as necessary for the purpose it was collected:<\/p>\n <ul>\n <li>contact details \u2013 until cooperation ends or consent is withdrawn,<\/li>\n <li>call recordings \u2013 up to 12 months,<\/li>\n <li>contract-based data \u2013 for the duration of the contract and up to 3 years after termination (for legal and evidential purposes).<\/li>\n <\/ul>\n\n <h2>9. Rights of Data Subjects<\/h2>\n <p>Under applicable data protection laws, you have the right to:<\/p>\n <ul>\n <li>access your personal data,<\/li>\n <li>rectify or erase data,<\/li>\n <li>restrict processing,<\/li>\n <li>object to processing,<\/li>\n <li>data portability,<\/li>\n <li>lodge a complaint with a supervisory authority (for EU residents: your national Data Protection Authority; in Poland: the President of the Personal Data Protection Office \u2013 UODO).<\/li>\n <\/ul>\n <p>Requests can be submitted to: <a href=\"mailto:contact@callngrow.com\">contact@callngrow.com<\/a><\/p>\n\n <h2>10. Cookies<\/h2>\n <p>The <strong>callngrow.com<\/strong> website may use cookies for statistical, functional, and analytical purposes. You can change your browser settings at any time to disable or limit cookies. Use of cookies helps us improve website performance and user experience.<\/p>\n\n <h2>11. Updates to This Privacy Policy<\/h2>\n <p>Calln\u2019grow reserves the right to modify this Privacy Policy to reflect changes in law or business practices. The current version will always be available on our website: <a href=\"https:\/\/callngrow.com\/en\" target=\"_blank\">https:\/\/callngrow.com\/en<\/a><\/p>\n <\/article>\n<\/body>\n<\/html>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy policy and GDPR Privacy Policy | Calln\u2019grow Effective date: October 13, 2025 1. General Information This Privacy Policy sets out the rules for processing and protecting personal data collected by Calln\u2019grow (operated by Ninja sp. z o.o., hereinafter referred to as the \u201cController\u201d or \u201cCalln\u2019grow\u201d). We process personal data in accordance with applicable data…<\/p>\n","protected":false},"author":1,"featured_media":988728,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-988721","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/callngrow.com\/en\/wp-json\/wp\/v2\/pages\/988721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callngrow.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/callngrow.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/callngrow.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/callngrow.com\/en\/wp-json\/wp\/v2\/comments?post=988721"}],"version-history":[{"count":13,"href":"https:\/\/callngrow.com\/en\/wp-json\/wp\/v2\/pages\/988721\/revisions"}],"predecessor-version":[{"id":989075,"href":"https:\/\/callngrow.com\/en\/wp-json\/wp\/v2\/pages\/988721\/revisions\/989075"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callngrow.com\/en\/wp-json\/wp\/v2\/media\/988728"}],"wp:attachment":[{"href":"https:\/\/callngrow.com\/en\/wp-json\/wp\/v2\/media?parent=988721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}